Delete your MyFinFix account and data

This page explains how to ask us to delete your MyFinFix app account (Android and iPhone) and the personal data linked to it. You do not need to be signed in to use this page.

How to request deletion

Option 1 – in the app (fastest)

1. Open MyFinFix and sign in.
2. Tap Menu, then FAQ's.
3. Open “How do I delete my account or my data?” and tap Request account deletion.

Option 2 – by email (if you cannot use the app)

Email info@finfix.co.za from the email address linked to your account, with the subject Delete my MyFinFix account. Please include your full name and the cell number on your account so we can check it is you. Please do not send your ID number or password by email; if we need more to confirm your identity we will contact you.

What happens next

• We confirm your request and your identity, normally within 7 business days.
• We then delete your MyFinFix app login and the app data linked to it, including push-notification registrations and documents you uploaded through the app, unless we are required to keep them (see below).
• We tell you in writing what we deleted and what we kept, and why.

What we may have to keep

FinFix is a registered debt counselling service. Records connected to your debt review (for example your application, payment and creditor records and related correspondence) must be kept for the periods required by law, including the National Credit Act and the Protection of Personal Information Act 4 of 2013 (POPIA). These records are kept securely, are used only for those legal purposes, and are deleted when the retention period ends: 90 days.

Deleting your app account does not by itself end your debt review. To change or end your debt review, contact your FinFix consultant.

Questions or complaints

Contact info@finfix.co.za. You may also complain to the Information Regulator (South Africa). See also our Privacy Policy.